FAQs
For International Orders
Are you in a land far away? No problem. We have shipped to every corner of our planet. Whether you're in Dubai, Singapore, London, Hong Kong or Australia, we can get our playgrounds to you.
International orders require some hand holding and a shipping quote through our international shipping broker. Use the contact page and we’ll help you through the process.
Governments and Municipal orders
For municipalities and other similar organizations, use the contact page and we can put together a quote and discuss your needs in more detail.
How do I order?
You can now order online, or use the contact page if you want help placing the order the old-fashioned way.
How long before I receive my items
Playground equipment typically takes up to three weeks to arrive. Because every system is made to order, we begin manufacturing your items as soon as your selection and payment is complete. After production, we prepare and package your order for shipment.
If you have any questions at any point, use the contact page — our team is always happy to help.
How do I Clean my Playground Equipment?
Usually, it is not necessary to change your cleaning protocol but if you find it isn't working for the equipment we recommend the following from Health Technology Professional Products Inc.
For daily use Triple Two Cleaner Disinfectant: "Dilute Triple Two @ 2oz. to a gallon of water, Spray onto Puppy Playground equipment, Scrub if necessary, leave on wet for 10 mins (to disinfect) 3 mins (to Sanitize), rinse and allow to air dry or wipe dry with a towel."
Also, Cage and Kennel Degreaser:
“Use the Cage & Kennel @ 2oz. to a gallon of water ratio, spray on the Puppy Playground equipment, use a brush and scrub, let sit for a couple of mins. (2 to 3 mins) and then rinse, reapply if necessary."
I Have some Dogs Chewing on Parts?
If you are experiencing any chewing issues you can use a Heat Gun or Plumber's blowtorch to melt the Plastic right back into place.
NOTE: Clean the equipment WELL before applying the heat.
Do You Offer Financing?
With our new online platform, you can now choose from a variety of flexible payment plans. Get a decision within seconds and pay in installments that fit your budget. We’ve partnered with Shop and Affirm. Simply proceed to checkout and select the payment option that works best for you.
https://www.affirm.com/disclosures,
"Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners:affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, seeaffirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR.”