FAQs
For International Orders
Are you in a land far away? No problem. We have shipped to every corner of our planet. Whether you're in Dubai, Singapore, London, Hong Kong or Australia, we can get our playgrounds to you.
But it will require some hand holding and a shipping quote through our international shipping broker, so best to send us an email or give us a call.
Call: 888-828-3416
or
E-mail: info@puppyplayground.com
Governments and Municipal orders
For municipalities and other similar organizations, please call or email us and we can work on putting together a quote and discuss your needs in more detail.
Call: 888-828-3416
or
E-mail: info@puppyplayground.com
How do I order?
You can now order online, or you can always call or email us and do it the old fashion way!
Call: 888-828-3416 or
E-mail: info@puppyplayground.com
How long before I receive my items
Playground equipment typically takes up to three weeks to arrive. Because every system is made to order, we begin manufacturing your items as soon as your selection and payment is complete. After production, we prepare and package your order for shipment.
If you have any questions at any point, please feel free to call us—our team is always happy to help.
Call: 888-828-3416 or
E-mail: info@puppyplayground.com
How do I Clean my Playground Equipment?
Usually, it is not necessary to change your cleaning protocol but if you find it isn't working for the equipment we recommend the following from Health Technology Professional Products Inc.
For daily use Triple Two Cleaner Disinfectant: "Dilute Triple Two @ 2oz. to a gallon of water, Spray onto Puppy Playground equipment, Scrub if necessary, leave on wet for 10 mins (to disinfect) 3 mins (to Sanitize), rinse and allow to air dry or wipe dry with a towel."
Also, Cage and Kennel Degreaser:
“Use the Cage & Kennel @ 2oz. to a gallon of water ratio, spray on the Puppy Playground equipment, use a brush and scrub, let sit for a couple of mins. (2 to 3 mins) and then rinse, reapply if necessary."
I Have some Dogs Chewing on Parts?
If you are experiencing any chewing issues you can use a Heat Gun or Plumber's blowtorch to melt the Plastic right back into place.
NOTE: Clean the equipment WELL before applying the heat.
Do You Offer Financing?
With our new online platform, you can now choose from a variety of flexible payment plans. Get quickly approved and pay in installments that fit your budget. We’ve partnered with Shop and Affirm. Simply proceed to checkout and select the payment option that works best for you.